FAQs

Parking and public transport

• Does the hotel have its own parking space?
• Where can I park my car?
• What are the opening hours of the parking garage?
• What are the costs of the Q-Park Hermitage parking garage?
• Do I need to make a reservation for the parking garage?
• How is the public transport from and to Amsterdam arranged?
• How do I get to the hotel from Schiphol Airport by public transport?
• What are the costs for a taxi ride from Schiphol Airport to the hotel?

Check-in & check-out

• What is the check-in time?
• Can I check-in at an earlier time?
• What is the check-out time?
• Can I check-out at a later time?
• Can I leave my luggage at the hotel?
• Can I park my car in front of the hotel to unload my luggage?

Shops

• What are the opening hours of the shops in Zaandam?
• What are the opening hours of the shops in Amsterdam?

Hotel facilities

• Is there a internet connection in the hotel and what does it cost?
• Is there a swimming pool, fitness or wellness in the hotel?
• Can I use breakfast in my hotel room?
• Does the hotel offer room service?
• Can I smoke in the hotel?

Opening hours

• Is the reception open 24 hours a day?
• Can I enter the hotel 24 hours a day or is the door closed at a specific time?
• What are the open hours of the Wellness Club?
• At what time breakfast is served?
• What are the opening hours of Bar & Restaurant Puur Saen?

Reservations

• Why is my room rate different compared to my previous reservation?
• Why do I have to give my credit card details when I want to make a reservation?
• I don't have a credit card. Can I still make a reservation?
• Do I have to pay directly when I give my credit card details for a reservation?
• I haven't paid yet, but I see that the hotel has made an authorization on my credit card. What does this mean?
• Do I need to pay a deposit upon arrival?
• Do I need to pay a deposit if I don't have a credit card?

Staying in the hotel

• How many persons are allowed in a room?
• Does the hotel have family rooms or connecting rooms?
• Does the hotel have long stay rooms?
• Does the hotel have baby cots or cribs?
• Are pets allowed in the hotel?

Going out

• Which attractions or sights do you recommend when I visit Zaandam?
• Which attractions or sights do you recommend when I visit Amsterdam?
• Can I also do excursions and trips outside Amsterdam?
• What do you recommend for an evening or a night out in Zaandam?
• What do you recommend for an evening or a night out in Amsterdam?
• Which museums are worth a visit?

Parking and public transport

Does the hotel have its own parking space?
Our hotel doesn't have its own parking space. We advise our guests to park their car in the Q-Park Hermitage parking garage nearby. The entrance of the parking garage is located next to the hotel. Back to top

Where can I park my car?
You can park you car in the Q-Park Hermitage parking garage, located next to the hotel. Exit the parking garage, turn left and you will see the entrance of the hotel.

The address of the parking garage is: Hermitage 144, 1506 TX Zaandam. Back to top

What are the opening hours of the parking garage?

With a ticket you can exit the parking garage 24 hours a day. Back to top

What are the costs of the Q-Park Hermitage parking garage?
As a guest of our hotel you can park your car at a reduced rate: € 16,- for 24 hours of parking. Meeting guests can also park their car at a reduced rate: € 9,50 for 10 hours of parking. Tickets are available at the reception of the hotel. Back to top

Do I need to make a reservation for the parking garage?
It's not necessary and not possible to make a reservation for the parking garage. The parking garage has 900 parking spots. Back to top

How is the public transport from and to Amsterdam arranged?
The city centre of Amsterdam can be easily reached by public transport. The direct train connection departs between 4 and 8 times per hour and brings you within 12 minutes to Amsterdam or Zaandam. Please visit the website of the Dutch railways (NS) for more information about tickets or to plan your journey. Back to top

How do I get to the hotel from Schiphol Airport by public transport?
There's a direct train connection between Schiphol Airport and Zaandam. The train to Zaandam departs twice per hour and the trip will take you 21 minutes. Zaandam train station is located close to the hotel. Please visit the website of the Dutch railways (NS) for more information about tickets or to plan your journey. Back to top

What are the costs for a taxi ride from Schiphol Airport to the hotel?
The average fee for a taxi ride between Schiphol Airport and Zaandam is € 60,- to € 70,-. Back to top

Check-in & check-out

What is the check-in time?
The check-in time is 14:00 hours. It's possible to leave your luggage at the hotel in the morning, if you want to discover the neighbourhood or the city for instance. Back to top

Can I check-in at a earlier time?
Yes. If you arrive earlier and there's a room available for you, you can check-in immediately. Back to top

What is the check-out time?
You can stay at your room until 12:00 hours. Back to top

Can I check-out at a later time?
Yes, you can check-out at 15:00 hours for an extra fee of € 15,- or you can check-out at 18:00 hours for an extra fee of € 25,-. Please note that a late check-out depends on the availability of our rooms. Back to top

Can I leave my luggage at the hotel?
Yes, you can leave your luggage at the hotel if your room is not ready yet or if you want to visit the city. You can also leave your luggage on your day of departure, to pick it up later. Back to top

Can I park my car in front of the hotel to load or unload my luggage?
Yes. There is a parking space in front of the hotel where you can load or unload your luggage for a maximum of 15 minutes. Back to top

Shops

What are the opening hours of the shops in Zaandam?

What are the opening hours of the shops in Amsterdam?

Hotel facilities

Is there a internet connection in the hotel and what does it cost?
Throughout the hotel you can use our wireless internet connection free of charge. In the hotel lobby there are two computers with a internet connection, you can also use them free of charge. Back to top

Is there a swimming pool, fitness or wellness in the hotel?
Yes. On the 2nd floor of the hotel you can find our Wellness Center, including a swimming pool, Finnish sauna, Turkish steam bath and Life Fitness Gym. The Wellness Club is open daily from 06:00 till 23:00 hours and is free of charge for our hotel guests. Back to top

Can I use breakfast in my hotel room?
Yes. We can deliver breakfast in your room if you request this the evening before at the reception. The extra fee is € 3,50 per day. Back to top

Does the hotel offer room service?
Yes, we offer 24 hour room service. Please call the reception to order your room service. After 22:30 hours, there is a limited room service menu available. Back to top

Can I smoke in the hotel?
No, the entire hotel is smoke free. Smoking in hotel rooms and public areas of the hotel is not allowed. Back to top

Opening hours

Is the reception open 24 hours a day?
Yes, the reception is open 24 hours a day. Back to top

Can I enter the hotel 24 hours a day or is the door closed at a specific time?
You can enter and leave the hotel 24 hours a day. During the night, the entrance door may be locked, but if you ring the doorbell, the night receptionist will open it for you. Back to top

What are the opening hours of the Wellness Club?
The Wellness Club and Life Fitness Gym are open every day from 06:00 till 23:00 hours. Back to top

At what time breakfast is served?
Breakfast is served at Bar & Restaurant Puur Saen, located on the ground floor: Monday till Friday from 07:00 - 10:00 hours and Saturday & Sunday from 07:00 - 11:00 hours. Back to top

What are the opening hours of Bar & Restaurant Puur Saen?
Bar & Restaurant Puur Saen is open every day until 22:30 hours. After 22:30 you can order food from our room service card. The bar is open every day until 00:00 hours. Back to top

Reservations

Why is my room rate different compared to my previous reservation?
Our hotel works with flexible rates. The rate depends on several factors, including the length of the stay, the date, the number of rooms and the moment the reservation was made. Therefore, it's possible that our rates differ slightly from day to day. By booking directly at the hotel or through this website, you are guaranteed of the best available rate. Back to top

Why do I have to give my credit card details when I want to make a reservation?
Your credit card details are used to guarantee your reservation. By doing this, you room is guaranteed even when you arrive late. We do ask you to make sure that the credit card does work on the arrival day, because late arrivals are always checked on correct credit card guarantees. Back to top

I don't have a credit card. Can I still make a reservation?
Yes, you can make a reservation by calling +31 756 810 171. In that case we will always ask you your arrival time, because the reservation is guaranteed until 16:00 hours. Back to top

Do I have to pay directly when I give my credit card details for a reservation?
When you make your reservation through this website or by phone, we don't charge your credit card directly, because you pay at the moment of departure. Only when you book a Prepay & Save rate through our website, your credit card will be charged immediately. Back to top

I haven't paid yet, but I see that the hotel has made an authorization on my credit card. What does this mean?
The authorization of your credit card is a part of our check-in procedure. This means that we temporary reserve an amount - the expected hotel costs and a deposit - on your credit card, so you are guaranteed of a problem-free check-out on your departure date. Please note that this authorization is temporary and will be automatically released after your check-out. Back to top

Do I need to pay a deposit upon arrival?
In case you don't have a valid credit card, we ask you to pay the room charges, the city tax and a deposit of € 50,- (for any extras you may use) at the check-in. If you didn't use any extras during your stay, your deposit will be refunded at the check-out. Back to top

Do I need to pay a deposit if I don't have a credit card?
In case you don't have a credit card, we ask you to pay the room charges, the city tax and a deposit of € 50,- (for any extras you may use) at the check-in. If you didn't use any extras during your stay, your deposit will be refunded at the check-out. Please note that the deposit for suites is € 150,-. Back to top

Staying in the hotel

How many persons are allowed in a room?
Depending on the room type, 2 persons (at double rooms) or 3 persons (at triple rooms) are allowed in the room. Back to top

Does the hotel have family rooms or connecting rooms?
Yes, family rooms and connecting rooms are available on request. Please contact our reservations team by e-mail or call +31 756 810 171 for more information. Back to top

Does the hotel have long stay rooms?
Yes, we have a couple of rooms which are suitable for a long stay. These rooms are equipped with a small kitchen, an extra refrigerator, a sofa and extra closet space. Please contact our reservations team by e-mail or call +31 756 810 171 for more information. Back to top

Does the hotel have baby cots or cribs?
Yes, baby cots or cribs are available on request, free of charge. Back to top

Are pets allowed in the hotel?
Small pets, like dogs and cats until knee height, are welcome in our hotel. The extra fee is € 15,- per pet per night. Please note that pets are not allowed in our Bar & Restaurant Puur Saen. Back to top

Going out

Which attractions or sights do you recommend when I visit Zaandam?
Whether you prefer a museum, a bike tour or a boat trip, there's always something to do in Zaandam and it neighbouring regions! Please visit our Things to do page for a few tips to make your day out unforgettable. Back to top

Which attractions or sights do you recommend when I visit Amsterdam?
Amsterdam has something for everyone: make a canal cruise, visit the Artis Zoo or go to the famous Madame Tussauds. Our Visit Amsterdam page tells you more about the best sights in Amsterdam. Do you rather prefer some personal advice? Our receptionists are happy to help you! Back to top

Can I also do excursions and trips outside Amsterdam?
Yes, of course. Several companies offer you excursions to Marken and Volendam, de Keukenhof, The Hague, Madurodam and even to Antwerp and Brussels! You can book your excursion at our hotel reception amongst others. Back to top

What do you recommend for an evening or a night out in Zaandam?
You can enjoy a lovely dinner made from local ingredients at Bar & Restaurant Puur Saen, located on the ground floor of our hotel. In the city centre of Zaandam you'll find a wide variety of cosy restaurants, bars and terraces, only a short walk away from the hotel. Visit our Things to do page for more tips for a great night out. Back to top

What do you recommend for an evening or a night out in Amsterdam?
Even during the evening and night there's plenty to do in Amsterdam. A lot of restaurants, bars and clubs are located in the Rembrandtplein and Leidseplein areas. You can also find several jazz and piano bars there. Throughout the city you'll find numerous clubs like Escape, Panama, Odeon, Jimmy Woo or The Powerzone. We can also recommend the famous Paradiso and De Melkweg stages, where special concerts, performances and parties take place. Back to top

Which museums are worth a visit?
Zaandam and Amsterdam offer you a wide variety of museums, like the Zaans Museum, the Rijksmuseum, the Stedelijk Museum and the Anne Frank House. Visit our Things to do page for more information and museum recommendations. Back to top